Shipping policy
AURÉA — Shipping Policy
Effective date: May 23, 2026
We ship the AURÉA Glow Mask from our US fulfillment center. This policy explains how it works.
Where we ship
- United States (including AK, HI, PR, and US territories)
- International to 28 countries: United Kingdom, Canada, Australia, Germany, France, Italy, Spain, Netherlands, Belgium, Switzerland, Austria, Sweden, Denmark, Norway, Finland, Ireland, Portugal, Czech Republic, Poland, Israel, UAE, Hong Kong, Japan, Korea, Malaysia, New Zealand, Singapore, and Hong Kong
If your country isn't listed, email marqueestudiosnj@gmail.com before ordering and we'll see what we can arrange.
Shipping rates
United States
| Service | Rate | Delivery time |
|---|---|---|
| Standard | Free over $150 · $5.95 under | 5–7 business days |
| Expedited | $14.95 | 2–3 business days |
International
| Region | Rate | Delivery time |
|---|---|---|
| Canada | $14.95 | 7–12 business days |
| United Kingdom + EU | $19.95 | 8–14 business days |
| Asia + Australia + New Zealand | $24.95 | 10–18 business days |
Customs duties, taxes, and import fees are the responsibility of the recipient. We are not able to mark packages as "gift" or undervalue them on customs forms.
Processing time
Orders are processed Monday through Friday (excluding US federal holidays).
- Orders placed before 12:00pm ET ship the same business day
- Orders placed after 12:00pm ET ship the next business day
- Weekend orders ship Monday morning
You'll receive a shipment confirmation email with tracking as soon as your order leaves our warehouse.
Tracking your order
Tracking is provided on every order. Expect a tracking email within:
- 2 business days for US standard shipping
- 1 business day for US expedited shipping
- 3 business days for international shipping
If you haven't received tracking within those windows, email marqueestudiosnj@gmail.com with your order number.
Delivery exceptions
Address issues
If you entered an incorrect or incomplete address at checkout, contact us within 1 hour of placing the order at marqueestudiosnj@gmail.com. After 1 hour, we cannot guarantee changes — the order may have already shipped.
If a package is returned to us due to an incorrect address, we will email you to confirm the corrected address and ship a replacement. You will be responsible for the return shipping cost on the first incorrect attempt.
Lost packages
If tracking shows a package as delivered but you didn't receive it:
- Check with neighbors, your building manager, and around your property
- Confirm with your local USPS / carrier office — they sometimes hold packages
- Wait 48 hours from the "delivered" status — packages occasionally show as delivered a day before they actually arrive
- If still missing, email us with your order number — we'll file a carrier claim and either replace or refund per our Refund Policy
Damaged in transit
If your package arrives visibly damaged, photograph the box and contents before opening fully. Email us within 48 hours with photos and we'll send a replacement at no cost — see the Refund Policy for details.
Multiple-item orders
If you order multiple items (e.g., two AURÉA masks for a family member or gift), they will typically ship together in one box. If your order needs to ship in multiple packages, you'll receive a separate tracking number for each.
International customs and duties
For orders shipped outside the United States:
- Duties and taxes are NOT included in the order total or shipping cost
- Your local customs authority may assess duties, taxes, or import fees upon arrival in your country
- These fees are the recipient's responsibility — we cannot estimate them in advance
- If a package is refused at customs or returned due to unpaid duties, the order will be treated as a customer-initiated return; standard return policy applies (refund minus original outbound shipping cost)
Shipping during sales, promotions, and holidays
During major sales (Black Friday, post-launch promos) or US federal holidays, processing times may extend by 1–2 additional business days. We'll post a banner on the Site if delays are expected.
US federal holidays we observe (no shipping on these days):
- New Year's Day · Memorial Day · Independence Day · Labor Day · Thanksgiving · Christmas Day
Carriers we use
- United States: USPS (Priority Mail for standard, Priority Mail Express for expedited)
- International: USPS International (with handoff to local postal services on arrival)
Tracking quality for international orders depends on the destination country's postal infrastructure. Some countries provide tracking only to customs, after which the package is in transit but un-trackable until delivery.
Questions
Email marqueestudiosnj@gmail.com with your order number for any shipping question. We reply within 24 hours, Monday–Friday.
Last updated: May 23, 2026