Questions, answered

Everything about the routine, the device, and ordering — in one place.

What is the AURÉA Glow Mask?

An at-home LED light-therapy mask with 55 medical-grade LEDs across four modes — red (660nm), blue (450nm), infrared (850nm) and a combination mode. It's certified FCC, CE, RoHS and UL.

How often should I use it, and for how long?

Most people use the mask for 10 minutes, a few evenings a week, on clean dry skin. The controller has 10, 15 and 20-minute timers so you can build up gradually.

When will I see a difference?

Light therapy is gradual. Many notice skin looking calmer and more even within a few weeks of consistent use. It describes the appearance and feel of skin — it isn't a medical treatment.

What's the right order for the full routine?

Cleanse with the Antioxidant Cleanser, treat with the Glow Mask, then seal in the Renewal Serum while skin is freshly primed. The Cryo Roller and Lip Butter are optional finishing steps.

Is it safe for sensitive skin?

LED light is non-invasive and heat-free. If you have a skin condition, are pregnant, or take light-sensitising medication, check with your doctor first. Always use the included eye shields.

How is it powered?

A rechargeable 2000mAh battery over USB-C, so there are no wires while you wear it. A full charge covers several sessions.

What's your trial and return policy?

Every order is covered by a 30-night home trial. If it isn't right for you, reach out and we'll make it right. See our refund policy for full details.

How much is shipping, and how long does it take?

Free, tracked U.S. shipping on orders over $50. You'll receive a tracking link by email as soon as your order ships.

Do you offer the routine as a set?

Yes — The AURÉA Routine bundles the Glow Mask, Antioxidant Cleanser and Renewal Serum for $33 less than buying each separately.

How do I care for the mask?

Wipe the inside with a soft, slightly damp cloth after use and let it air-dry. Store it in the included pouch. Avoid submerging the controller in water.

Still have a question?

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