Contact
We're here to help.
Whether you have a question about your AURÉA Glow Mask, your order, or just want to say hi — we read every email and reply within 24 hours.
Email us
This is the fastest way to reach us. Include your order number in the subject line if your question is about a specific order — it helps us find your details quickly.
Response time: within 24 hours, Monday–Friday.
What we can help with
- Order status + tracking — if you haven't received tracking within 2 business days, email us with your order number
- Returns + refunds — 30-day money-back guarantee, free US returns. See our full refund policy
- Damaged or missing items — photograph what arrived and email us within 48 hours
- How to use AURÉA — see our How It Works guide or ask us anything
- Skin sensitivity questions — we can share usage guidance, but please consult your dermatologist for medical concerns
- Press, wholesale, or partnership inquiries — same email, include "Press" or "Wholesale" in the subject line
What we can't help with
- Medical or dermatological advice — we're not licensed to give medical guidance. For medical skin concerns, consult a board-certified dermatologist.
- Phone support — we're a small team and don't currently offer phone support. Email gets you a faster, more accurate response.
Mailing address
AURÉA
Iselin, New Jersey
United States
Before you email — quick answers
You might find your answer faster in one of these places:
- How AURÉA works + mode guide — How It Works
- Shipping times + rates — Shipping & Delivery
- Care + cleaning instructions — Care & Maintenance
- Return / refund process — Refund Policy
- About AURÉA — About
Stay connected
Get product updates, skincare tips, and early access to drops by joining our email list on the home page.